High client satisfaction in the realization of a staff survey
A wholesaler who delivers food, beverage and tobacco products to petrol stations, kiosks and bakeries commissioned the MBE center in Darmstadt to conduct a internal staff survey. The challenge was to do the survey simultaneously in 9 different countries and in the local language. MBE delivered 6.000 surveys, including printing and coordinating the mailing distribution to over 30 different subsidiaries in the designated countries.
The complex sending process was organized superbly by MBE ensuring that the entire mailing and staff survey procedure went smoothly.
This project involved a sophisticated communication which covered the company’s headquarters, wholesaler network and market research institutions. Its success set a precedent which has expanded into doing regular on-going surveys for the client.